Appointments must be canceled a minimum of 24 hours in advance. We require a credit card number to hold appointments for all clients. No fee will be charged for appointments that are canceled or rescheduled with at least 24 hours’ notice or if you show up for your scheduled appointment. Appointments canceled or re-scheduled without a minimum of 24 hours’ notice will result in a cancellation fee of 50% the cost of booked services. The fee for no-shows is 100% the cost of booked services. For clients who have purchased a multi-session series, no-shows and cancellations without 24-hour notice will result in forfeiture of the appointment and reduction of your series balance, in lieu of a cancellation fee. Groupon customers will have their Groupon redeemed in leu of a cancellation fee.

Please arrive at your appointment on time. All services offered have a specific time schedule, and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.

All appointments begin and end on time so that the next client is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will still be required to pay full price. If a client is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.

We accept cash, debit, credit cards, Venmo and CashApp payments. All services must be paid in full at the time of visit.

We require that you provide a credit card on file at the time of booking your appointment. The personnel will not have access to your card. For your protection, only the last 4 digits of your card will show in the system.

Due to the nature of our services, there are no refunds, or exchanges on services, prepaid series, packages, gift certificates, or purchased products at any time. Please see the owner if you are unsatisfied with any service received so that we may attempt to remedy the situation to the best of our ability.

Only one discount is available for use at a time. We do not combine discounts. For example, one can not combine a daily deal discount with published monthly special pricing for any service or package, as it is already discounted.

We will not give or sell your information to a third party. Client data is stored in a secured electronic database for your protection. We reserve the right to refuse service to anyone for reasons we deem necessary.